1. Where are your products made?
All our products are handcrafted in Nepal by skilled local artisans, using ethically sourced wool and traditional crafting techniques.
2. What kind of products do you offer?
We offer a wide range of handmade woolen products, including scarves, sweaters, hats, gloves, socks, blankets, and home décor items.
3. Are your products eco-friendly?
Yes! We prioritize sustainability by using natural, renewable materials and eco-friendly production methods. Our commitment to the environment is at the core of everything we do.
4. How do I care for my woolen product?
Handwashing in cold water with mild detergent is the best way to care for your woolen products. Avoid wringing or twisting them, and dry flat in a shaded area to maintain their quality and shape.
5. Do you ship internationally?
Yes, we ship our products worldwide! Shipping costs and delivery times depend on your location and will be calculated during checkout.
6. Can I customize an order?
Absolutely! We accept custom orders for colors, sizes, or designs. Please contact us directly to discuss your requirements, and we’ll be happy to bring your vision to life.
7. How long does it take to receive my order?
For ready-made items, orders are typically shipped within 5–7 business days. Custom orders may take longer, depending on the complexity of the request. We will keep you updated throughout the process.
8. What is your return/exchange policy?
We accept returns or exchanges within 14 days of delivery for unused, undamaged items. Customized products, however, may not be eligible for returns. Please reach out to us if you have any concerns.
9. How does purchasing from Namaste Wool support local communities?
By purchasing from Namaste Wool, you are directly supporting Nepalese artisans, many of whom rely on this craft to sustain their livelihoods. Your purchase helps preserve traditional skills and promotes fair wages.
10. How can I contact Namaste Wool?
You can reach us via email, phone, or through the contact form on our website. We’re always happy to assist with any questions or concerns!